Why Ongoing Maintenance Matters
Any website should be maintained, either in-house or by an outsourced agency. Security patches, plugin updates, backup and disaster recovery ensure that your site is working as it should be.
Our in-house team of digital specialists brings years of experience, offering proactive support that prevents issues before they arise. Whether you're running a content-driven site or a high-traffic eCommerce store, our in-house digital support specialists implement the latest software updates, new tools and features to help ensure excellent user experiences across the board.
Why Xigen?
Proactive Support
We monitor and maintain your site to prevent disruptions, improve performance, and enhance user experience. From streamlining user journeys to optimising plugins and interfaces, we’re always looking for ways to improve.
Security Management
Security is at the heart of our maintenance services. We build resilient websites and continuously monitor for vulnerabilities, applying the latest updates to protect against malware, fraud, and theft.
Performance Optimisation
We implement the latest tools, software updates, and UX enhancements to keep your site running smoothly. For eCommerce, we also focus on SEO, SEM, and CRO to drive conversions and reduce abandonment.
24/7 Support & Emergency Recovery
Our support team is available around the clock. With multiple data centres and a hot disaster recovery strategy, we ensure your site stays online, even during unexpected outages.
Collaborative Consultancy
We work closely with your team, offering expert advice on audits, SEO, CRO, and performance improvements. Our consultants help you stay ahead of the curve with tailored strategies and insights.
Flexible Maintenance Packages
Choose from bespoke packages that suit your business needs. Whether you're a start-up or a global enterprise, we offer scalable solutions, including Premium Support for urgent tasks with a 2-hour response time and no contract tie-ins. Simply buy as much or as little available support time as you like, for accelerated delivery when your business needs to act fast.
Transparent SLAs & Project Management
You’ll receive a dedicated project manager and regular updates via trusted platforms like Teamwork or Basecamp. Our service level agreements ensure clarity and accountability every step of the way.
Development Training
Especially valuable for eCommerce clients, we offer training to empower your in-house teams with the skills needed to manage and optimise your site effectively.
Our Website Maintenance Case Studies
At Xigen, we provide website maintenance services for a wide range of businesses. No matter what you're searching for from the support services for your website, our experts are on hand to collaborate with you to tailor something perfect.
Here are just a few of our maintenance service case studies:
case studies
Sage People – Website Transformation
Digital Design, Web Development
NHBC Careers – Website Redesign Project
Digital Design, Web Development
Constructionline – Website Transformation Project
Digital Design, Web Development, SEO & SEM
Jacksons Art – From Abstract to Astonishing
Digital Design, Hosting, Web Development, eCommerce & Web Development, Conversion Rate Optimisation (CRO), SEO & SEMWebsite Support & Maintenance Services UK
Our website maintenance services offer post-launch support which helps to build solid, positive and long-lasting relationships with our clients. From putting together a contract that suits your needs, to carrying out regular maintenance to keep your website in great shape, you can count on Xigen.
Website support & maintenance contracts
To offer our clients peace of mind, we put together website support and maintenance contracts to offer you full transparency – and this doesn’t just stop after the design and development process.
Whether it’s optimisation strategies, adding new features, updates, hosting and scaling, we always keep you in the loop with ongoing work, costs and training.
Service Level Agreement
Of course, we’ll work together to create a service level agreement for your website maintenance package – this will ensure you know what to expect each month.
You will be assigned a dedicated project manager who will offer regular updates and developments. These will be communicated via a tried and trusted project management application such as Teamwork or Basecamp.
Packages & Monthly Website Maintenance
We offer bespoke website maintenance packages to suit the exact requirements of your business. Whichever package we provide, you can trust our website support services to be fast and reliable.
Even with spikes in traffic, our use of multiple data centres ensures that your website can cope with peaks in user activity.
We have developed a hot disaster recovery strategy. This means that, in the unlikely event that your servers go down, your business will be up and running again in a matter of minutes, served from an alternative data centre.
Collaborative Consultancy
With our website maintenance services, our in-house team of optimisation specialists will offer advice and recommendations about how to increase efficiency and productivity.
Our highly experienced auditing, SEO and CRO teams identify areas that can be optimised to enhance performance. A pro-active and collaborative approach to post-launch support helps us build solid, positive and long-lasting relationships with our clients.