Find out how proactive support & maintenance can keep your business website healthy and secure.
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Support & maintenance

Post-launch support, building solid, positive and long-lasting relationships with our clients.

Transparency

We offer transparency at every point in the design and development process. And this doesn’t stop post-launch. Whether it’s optimisation strategies, adding new features, updates, hosting and scaling , we always keep you in the loop with ongoing work, costs and training.

You will be assigned a dedicated project manager who will ensure that regular updates and developments are communicated via a tried and trusted project management application such as Teamwork or Basecamp.

Collaborative Consultancy

After website launch, our in-house team of optimisation specialists will be on hand to offer advice and recommendations about how to increase efficiency and productivity. Our highly experienced auditing, SEO and CRO teams identify areas that can be optimised to enhance performance.

A pro-active and collaborative approach to post-launch support helps us build solid, positive and long-lasting relationships with our clients.

Speed & Reliability

Even with spikes in traffic our use of multiple data centres ensures that your website can cope with peaks in user activity. Slow page-load kills conversion and adversely impacts on your SEO ranking.

We have developed a hot disaster recovery strategy, meaning that in the unlikely event that your servers go down, the business will be up and running again in a matter of minutes, served from an alternative data centre.

Proactive Support

We do all we can to protect your website, with hardware and software, but we acknowledge that very occasionally thing can go wrong. Our philosophy is to actively pre-empt and prevent any issues that could potentially disrupt or impede your business.

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Our customer service team usually responds to emails within 48 hours. Please feel free to call us in the meantime.

PHONE +44 (0) 203 713 7456
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Start a conversation

Want to discuss an ecommerce or digital marketing project? Interested in working with us? Or do you have a question? Share what's on your mind. Get in touch today.

+44 (0) 203 713 7456
hello@xigen.co.uk