Xigen

eCommerce support for your website

We provide ongoing support for eCommerce websites of all kinds, helping you to scale at pace, spot performance opportunities and fix any problems in a timely manner. Our eCommerce support is wide-reaching, offering solutions for a variety of business types. If you run a start-up, then your site’s performance in the initial months can be business-defining – so keeping track of how your customers move through the funnel can be crucial. Our support allows you to stay agile and informed. For global enterprises, we offer welcome support with security and training to keep operations smooth.

Keeping your eCommerce website running at peak performance

You have great products to sell, and perhaps an established brand to throw behind them. If you’ve benefited from our eCommerce design and development service, then you’ll also have a stylish, responsive and resilient site. When your aim is to drive growth, however, it is important to maintain focus. eCommerce support from Xigen helps you to keep up with a fast-moving sector for a clear path towards long-term goals. After a site launch, we constantly look for ways to maximise performance with solutions tailored to your business. For this, we use the latest user interfaces and expertise in SEO, SEM and CRO.
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Proactive Support

Whether we’re streamlining user journeys or tweaking plugins to maintain the optimum site speed, the Xigen support team is always searching for solutions. Our eCommerce maintenance packages include consulting and collaboration time, which allows us to work with your team to spot areas for improvement and implement them quickly.

24/7 Support

You have great products to sell, and perhaps an established brand to throw behind them. If you’ve benefited from our eCommerce design and development service, then you’ll also have a stylish, responsive and resilient site. When your aim is to drive growth, however, it is important to maintain focus. eCommerce support from Xigen helps you to keep up with a fast-moving sector for a clear path towards long-term goals. After a site launch, we constantly look for ways to maximise performance with solutions tailored to your business. For this, we use the latest user interfaces and expertise in SEO, SEM and CRO.

Premium Support

Our exclusive Premium Support service guarantees that we'll be working on your urgent task within just 2 hours. Plus, there's no contract tie-in. Simply buy as much or as little available support time as you like, for accelerated delivery when your business needs to act fast.

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Security Management

Cyber security is an important consideration for any website owner, since attacks can hit your reputation as well as your finances. Xigen websites are developed with security in mind, including defence against malware, fraud and theft. Cybercriminals move quickly, however, so your defence measures should too. Our eCommerce website maintenance packages come with security management as standard, so we’ll carry out routine vulnerability monitoring and run all the latest security updates.

eCommerce Consultancy

Proactive eCommerce Maintenance

Keeping your eCommerce website secure and performing well helps increase consumer engagement. That’s why eCommerce maintenance is so beneficial. We’ll help you monitor analytics, then we’ll work on any areas for improvement, such as user interface and page layout elements, as well as optimisation. With regular eCommerce website maintenance, you could avoid some of the costs associated with issues such as high abandonment and low conversion rates.

Our 24/7 eCommerce Website Support & Maintenance Package

Our flexible and responsive 24/7 eCommerce website support and maintenance package brings together eCommerce website maintenance, emergency support, security services and a range of other offerings based on open communication.

Transparency

Whatever the task, we’ll keep you fully informed at every stage – so you always know what we’re working to improve, and how we plan to do it. This helps to ensure every aspect of your business and marketing plan lines up with our maintenance tasks. You will be assigned a dedicated project manager who will ensure regular updates and developments are communicated via a tried and trusted project management application such as Teamwork or Basecamp.

Collaborative Consultancy

Communication drives everything we do. It allows us to integrate seamlessly with your systems and teams for the best possible results. Our experts will share their insight on your site’s performance and work to develop fixes ahead of time. They’ll also be on-hand to react to any problems you notice and to share their wealth of knowledge. Our in-house optimisation specialists can help with audits, SEO and CRO.

Speed & Reliability

Page speed is extremely important in eCommerce, since slow page loads kill conversion and adversely impact SEO ranking. We’ll use multiple data centres to ensure your site maintains razor-sharp loading speeds, even when user activity peaks.

Emergency Support

Our hot disaster recovery strategy means that, in the unlikely event that your server goes down, the business will be up and running again in minutes. Our use of multiple data centres makes this possibly by ensuring there’s always somewhere your site can be served from.

Development Training

In-house knowledge can be invaluable in the world of eCommerce. That’s why we offer eCommerce training as part of our consultancy, support and maintenance package. Our team will be on-hand to help yours as they navigate the depths of JavaScript and work on optimisations.

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