Website Support & Maintenance

Why Xigen?

Proactive Support

We monitor and maintain your site to prevent disruptions, improve performance, and enhance user experience. From streamlining user journeys to optimising plugins and interfaces, we’re always looking for ways to improve.

Security Management

Security is at the heart of our maintenance services. We build resilient websites and continuously monitor for vulnerabilities, applying the latest updates to protect against malware, fraud, and theft.

Performance Optimisation

We implement the latest tools, software updates, and UX enhancements to keep your site running smoothly. For eCommerce, we also focus on SEO, SEM, and CRO to drive conversions and reduce abandonment.

24/7 Support & Emergency Recovery

Our support team is available around the clock. With multiple data centres and a hot disaster recovery strategy, we ensure your site stays online, even during unexpected outages.

Collaborative Consultancy

We work closely with your team, offering expert advice on audits, SEO, CRO, and performance improvements. Our consultants help you stay ahead of the curve with tailored strategies and insights.

Flexible Maintenance Packages

Choose from bespoke packages that suit your business needs. Whether you're a start-up or a global enterprise, we offer scalable solutions, including Premium Support for urgent tasks with a 2-hour response time and no contract tie-ins. Simply buy as much or as little available support time as you like, for accelerated delivery when your business needs to act fast.

Transparent SLAs & Project Management

You’ll receive a dedicated project manager and regular updates via trusted platforms like Teamwork or Basecamp. Our service level agreements ensure clarity and accountability every step of the way.

Development Training

Especially valuable for eCommerce clients, we offer training to empower your in-house teams with the skills needed to manage and optimise your site effectively.