How much does it cost to set up?
There are no setup fees for our Ignite eCommerce plans.
What if I want to cancel?
You can cancel your Ignite eCommerce account at any time.
Will I be tied into a contract?
Not if you don’t want to. You will need to sign for an initial 3-month period to cover the time spent by our team setting up your store. After that it rolls over to monthly payments with a 30-day notice period.
If I sign into a contract, will I get a discount?
Yes. If you choose a yearly plan you will receive a 10% discount. Two years gets you 20% off.
I have my own domain name. Can I use it?
Yes. You can use a domain name that you own.
Will I be charged for using additional bandwidth?
No. Our Ignite eCommerce packages have unlimited bandwidth and disk space.
Where will my webstore be hosted?
We are hosting specialists and will provide a secure, maintained server for your webstore.
Are you PCI compliant?
Yes. Level 1 PCI DSS compliant, so your webstore data and customer information is in safe hands.
What about transaction fees?
We don’t charge transaction fees.
What if I want to use third-party payments?
That’s fine. We support many third-party payment providers.
Can I export my data?
Yes, you’re free to export your product, customer, and order data at any time. Simply email us at ignite@xigen.co.uk and we’ll do the rest.
What happens if I want to cancel?
Although we recommend you give the venture a minimum term of 6 months to gain traction and prove a positive return on investment, you can cancel your subscription at any time. Once your subscription is cancelled your store will be unavailable.
If you need any support during your subscription, our team are available to help make your new eCommerce store a success.
Ready to take the
next step?
Choose a package, then choose a themed style and make it your own. Ourteam of Ignite eCommerce specialists will help you to step by step shape and customise your webstore. Are you ready?