Find out how 24/7 support & maintenance will keep your ecommerce website at optimum performance.
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24/7 Ecommerce Support & Maintenance

A pro-active and collaborative approach to post-launch support helps us build solid, positive and long-lasting relationships with our clients.

Transparency

We offer transparency at every point in the design and development process. And this doesn’t stop post-launch. Whether it’s optimisation strategies, adding new features, updates, scaling and hosting, we always keep you in the loop with ongoing work, costs and training.

You will be assigned a dedicated project manager who will ensure that regular updates and developments are communicated via a tried and trusted project management application such as Teamwork or Basecamp.

Collaborative Consultancy

After your ecommerce website has been launched our in-house team of optimisation specialists will be on hand to offer advice and recommendations about how to increase efficiency and productivity. Our highly experienced auditing, SEO and CRO teams identify areas that can be optimised for performance, improving user experiences.

Speed & Reliability

Even with spikes in traffic, our use of multiple data centres ensures that your website can cope with peaks in user activity. Slow page-load kills conversion and adversely impacts on your SEO ranking.

We have developed a hot disaster recovery strategy, meaning that in the unlikely event that your servers go down, the business will be up and running again in a matter of minutes, served from an alternative data centre.

Emergency Support

We do all we can to protect your website, both with hardware and software, but we acknowledge that very occasionally things can go wrong. Our philosophy is to actively pre-empt and prevent any issues that could potentially disrupt or impede your ecommerce business.

In the event of an emergency, our highly experienced support specialists will react quickly to resolve the problem. Our goal is to keep your business running at optimum performance 24/7.

Training

We want to ensure that your workforce understands how to use your new ecommerce website and that they are able to get the best out of it. We provide pre-launch training in content management, marketing and merchandising, order management functionality and back office.

Whether on-site or at our HQ, we can tailor training sessions to your needs—one to one or in groups. We can also offer online training, refreshers and new starter training, as well as training on new tools and updated functionality.

NEWS AND INSIGHTS

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PHONE +44 (0) 203 713 7456
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Want to discuss an ecommerce or digital marketing project? Interested in working with us? Or do you have a question? Share what's on your mind. Get in touch today.

+44 (0) 203 713 7456
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